 RETURN POLICY |
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RETURN POLICY |
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Terms and Conditions: (For UV Bulb information, please scroll to the bottom of the page) 1. All return requests must be initiated within 30 days from when the products are delivered to you. Requirements for Return • The product has not been used. • The product is in original packaging material which is also in new condition. • All of the original parts, accessories, instruction manuals, paperwork, etc. is in the packaging. 2. You can email info@americanaquariumproducts.com, please include your order number, your name, the product that you wish to return, and a reason for the return. 3. Customers are responsible for all return shipping costs, including on defective merchandise. This is analogous to paying for gas to drive a product back to the store you bought it from. Packages that arrive "COD" or "Postage Due" will be refused. 4. All products must be received in new, resalable condition. The condition of the product will be determined at our discretion. 5. A 15% restocking fee will be charged for all non-defective returns. A larger restocking fee may be deducted if the returned merchandise is not resalable (for example, a tamper-proof seal broken, the packaging damaged, the product scratched, manual missing, etc.). 6. Packages refused by the customer will be restocked with a 20% fee deducted from the refund. In addition, any postage due or brokerage fees associated with recovering a refused package will be deducted from the refund. 7. Shipping charges are not refundable under ANY circumstances once an order has shipped. 8. Authorized returns will be processed within 7 business days ("business days" exclude weekends, holidays, and the day the package is delivered) of when they are delivered. Unauthorized returns, refused packages, and undeliverable packages can take up to 3 weeks to be processed and may be refused, returned to you at your expense, or restocked with a 20% restocking fee. If your return has not been processed within the specified time then please email info@americanaquariumproducts.com American Aquarium Products 913 SW H Street Grants Pass, OR 97526 Return Shipping instructions: All returned items should be packed in the same manner as they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. You are free to use any carrier that you choose although we are not responsible for any packages lost or damaged during the return trip. Delivery problems: In rare instances, there may be a problem with delivery. Most of the time, this is because the package was delivered to a side entrance instead of the main entrance and the customer is unable to locate the package. If you believe the package was not delivered to your address or have any other similar problems, please contact us within 5 days of when the package was supposed to arrive. Any longer delays may seriously hinder our investigation. UV Bulb Replacement Information We inspect and check ALL UVC replacement lamp prior to shipping so as to prevent problems with the end user. Usually when a bulb does not work it is the UV unit itself. This is especially true for the Low end Jebo, Aqua Medic, and Garden Treasure UV Sterilizers which are of very poor quality and low durability in our experience (which includes 30 years of pond and aquarium maintenance as well as designing of UV Sterilizers and a very good working knowledge of their function). Also it is noteworthy that an old bulb lighting in a unit is not proof that the UV Sterilizer is OK, as I have seen many units not “fire up” a new bulb yet work with an old lamp due to a weak ballast (again this is more common with the before mentioned units). You can test your ballast using a Multi Meter and touching the probes to the ballast wires or more simply in many models to the receptacles for the lamp pins. Also a more clear example of a bad ballast is if upon placing your new lamp into your unit, your filaments get blown out you obviously have a bad ballast or a short (possibly from water inside the unit where it does not belong). We try and replace bulbs as a customer courtesy when ever possible, even if the return bulb is fine, however we do not replace bulbs with blown filaments. Also since we check our bulbs before shipping, it is highly unlikely that two bulbs would not work in the same unit, and this is also a strong indicator of a bad UV Sterilizer for which we cannot guarantee a bulb for. | Payment Confirmation | Specials | Additional Shipping | Subscriptions | Fedex-Ground | Return Policy | | Return Home | Downloads | Shipping and Return Policy | Contact Us | Great Links | Aquarium_Information | |
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